The web visitor's view

The view used for a public web site normally contains:

• Search field for free text.
• Lists with questions, or guides, as they are called in CallGuide Answer.
• Answers can be text, links, pictures, films, etc. You also have the option of creating guides where information is to be found based on parameters, such as if web visitor supply an ID or a after preceding login.
• Functions for feedback.
• Contact options.

For description of the available interfaces, see Administrator's view.

An example of a lightbox widget...

The common questions tab

The contact us tab

An animated example of a bot offering contact options ...

• CallGuide Answer can easily be adapted to blend in with surrounding web pages. You set the colours yourself.
• There are several built in interface choices, including chat bot, allowing the web visitor to ask a set of questions. When the chat bot is unable to answer, the chat is routed to manual service.
• If you are offering the visitor various contact options you can also add display of the current queue situation in your contact centre, per contact media.
• The handover of tasks from CallGuideAnswer to various customer service channels, such as email, chat, telephony, and callback, are based on rules set up in the administration tool.